Return Window

You can request a return or exchange within 7 days of delivery. After 7 days, we won't be able to accept the request.

What Can Be Returned

We accept returns and exchanges if:

• You received a defective or damaged item
• You received the wrong item, wrong colour, or wrong design
• The item is significantly different from what was shown on the website

Conditions for Return

• The item must be unused, unwashed, and unstitched — exactly as you received it
• Original packaging, tags, and labels must be intact
• Unstitched fabric that has been cut or stitched cannot be returned
• Sale and clearance items are not eligible for return unless defective

How to Request a Return

1. Contact us within 7 days of delivery through our contact page, email, or WhatsApp
2. Share your order number and clear photos of the item and the issue
3. Our team will review and confirm your request within 1–2 working days
4. Once approved, send the item back to the address we provide

Return courier charges are paid by the customer. We recommend using a reliable courier service, as we are not responsible for items lost in return transit.

Exchanges

Our first preference is to exchange your item with the correct or replacement piece. If the same item is out of stock, you can:

• Choose a different item of equal value, or
• Take store credit to use on a future order

Exchange orders are dispatched within 2–3 working days after we receive and check the returned item.

Refunds

Refunds are issued when an exchange is not possible — for example, if you received a defective or wrong item and no replacement is available.

• Refunds are made by bank transfer within 5–7 working days after we receive and inspect the returned item
• For Cash on Delivery orders, please share your bank account details when your refund is approved
• Delivery charges (if any) are not refundable

Order Cancellation

You can cancel your order any time before it is dispatched by contacting us. Once the order is dispatched, it cannot be cancelled — but you can refuse the parcel at delivery or use the return process above.

Wrong or Incomplete Orders

If you receive a wrong or incomplete order, contact us within 7 days with photos and your order number. We will send the correct items on priority.

Need Help?

For any questions about returns or exchanges, contact us:

• Email: contact@mbrnoir.com
• WhatsApp: +92 3177934464
• Phone: +92 3177934464

We reply within 24 hours on working days.